The deal, in plain words.

• The service
• Your account
• Paying
• Delivery
• Wrong numbers and meters
• Failed sends
• Jusa Credit
• Scheduled sends
• Teams, API and campaigns
• What you may not do
• Our responsibility
• Ending things
• Law and disputes

The service

Jusa and localhost are trading names of Superdarkcode Labs (Private) Limited, a company registered in Zimbabwe and based in Harare (“we”, “us”). We are a reseller: we buy airtime, data bundles and ZESA prepaid electricity from a licensed supplier and deliver them to the phone number or meter number you give us. We are not a mobile network, we are not ZETDC, and we are not a bank.

By using the website or the app you agree to these terms and to our privacy policy. If you do not agree, do not use Jusa.

Your account

• You sign in with a phone number and a one-time code. Anyone who can receive codes on that number can use your account, so keep the number secure and tell us at once if you lose control of it.
• You must be eighteen or older.
• You are responsible for what is done from your account, including scheduled sends you set up and API keys issued to your organisation.
• You can delete your account at any time, in the app or at /account/delete. See the privacy policy for what that removes.

Paying

• The price shown before you press Pay is the price you pay. Airtime and ZESA are sold at face value: a $10 top-up is $10 of airtime or $10 of electricity at ZETDC’s tariff.
• Payment is taken by Pesepay (EcoCash, OneMoney or card) or from your Jusa Credit. Pesepay’s own terms apply to the payment step.
• A purchase is only placed once the payment is confirmed. A checkout that is not paid by the end of the day is cancelled automatically and nothing is owed.
• ZESA electricity is priced in bands by ZETDC. What a given amount buys in units depends on the meter’s purchases that month and on ZETDC’s tariff, neither of which we control. Any estimate we show is an estimate, not an official figure.

Delivery

• Airtime and bundles usually arrive within seconds. ZESA tokens usually arrive within a minute and are sent to the email or phone you gave, and shown on your receipt page.
• Delivery depends on the mobile networks, ZETDC and our supplier. When they are slow or down, so are we. We will tell you the status honestly and keep trying where we can.
• A recharge is complete when our supplier confirms it. A ZESA token is delivered when we have sent it to you; typing it into the meter is yours to do.

Wrong numbers and meters

Failed sends

• If our supplier rejects a recharge after you have paid, you do not lose the money: if you paid from Jusa Credit it goes back into your Jusa Credit immediately; if you paid through Pesepay we send it again, and if it still cannot be delivered the amount goes into Jusa Credit on your number. Payments made through Pesepay cannot be reversed to the original payment method.
• If you paid and nothing arrived and the status page still shows it pending, contact us with the reference; we will chase it and, if it cannot be completed, put the amount into your Jusa Credit.
• We do not refund airtime, bundles or tokens that were delivered to the number or meter you entered, even if that was not the number you intended.

Jusa Credit

• Jusa Credit is a balance you have paid in advance so sends and scheduled sends can go out without a checkout each time. It is not a deposit, a bank account, a mobile money wallet or electronic money, and we are not a bank, a deposit-taking institution or a payment service provider.
• Jusa Credit can only be redeemed for the items we sell on Jusa: airtime, data bundles, ZESA prepaid electricity and any other utility items we list. It cannot be used to pay anyone or for anything else.
• Jusa Credit cannot be transferred between users. It belongs to the account that paid it in, and cannot be sent, gifted, sold or moved to another account. You can still use it to buy airtime or ZESA for someone else.
• Jusa Credit cannot be withdrawn. It cannot be cashed out, refunded to EcoCash, OneMoney or a card, or exchanged for money in any form.
• Jusa Credit earns no interest. Spend it before you close your account; closing it forfeits any balance.

Scheduled sends

• A scheduled send goes out on the day and at the time you chose, from your Jusa Credit. If it cannot cover it, that send is skipped and you are told; it does not go into debt.
• You can pause, change or delete a scheduled send at any time before it fires. Once it has fired it is a normal purchase.
• It is your responsibility to keep the recipient details current. We send to what is on file on the day.

Teams, API and campaigns

Organisations may be issued API keys, bulk sending and reward campaigns. The organisation is responsible for every send made with its keys, for keeping keys secret, and for having the right to contact the people it sends to. Campaign payouts to survey respondents are the organisation’s offer to those respondents; we deliver them.

What you may not do

• Use Jusa for anything unlawful, including money laundering or paying for things you are not allowed to buy.
• Send airtime or messages to people who have not agreed to receive them.
• Look up meter numbers or phone numbers that are not yours to send to, or try to build a directory from our meter confirmation.
• Interfere with the service, other people’s accounts, or our supplier’s systems.

We may suspend or close accounts that do these things, and keep enough records to deal with the consequences.

Our responsibility

We will deliver what you paid for, or credit you as set out above. That is the extent of our liability for a purchase: our total liability to you for any purchase is the amount you paid for it. We are not liable for losses caused by the mobile networks, ZETDC, Pesepay or your own mistakes in a number or meter, nor for indirect losses such as lost business. Nothing in these terms limits liability that the law does not allow us to limit.

Ending things

You can stop using Jusa and delete your account whenever you like. We can suspend or close an account for breaking these terms, for suspected fraud, or if we stop offering the service, in which case we will tell you first and give you a reasonable time to spend any Jusa Credit balance.

Law and disputes

These terms are governed by the laws of Zimbabwe and the courts of Zimbabwe have jurisdiction. Before going to court, talk to us: most problems are a reference number and a few messages away from being solved. jusa@localhost.co.zw · WhatsApp +263784442662.

We may update these terms. The date at the top says when they last changed; material changes will be announced before they take effect.